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Return Policy Requests for return an order must be made within 15 days from the date of delivery. We do not offer exchanges, but we'll gladly help with your return and repurchase. The merchandise must be in original condition, not used, with all labels and package included. ALL ARTICLES ON SALE ARE FINAL. WE DO NOT ACCEPT RETURNS FOR PURCHASES ON THE SALE SECTION. To request a return, please send an e-mail to email@example.com. You'll receive an answer with instructions about how to complete your return within 5 work days. You will receive an e-mail from firstname.lastname@example.org confirming your declaration has been received and the reimbursement is being processed. The returns will be processed within 5 to 10 work days after it reaches our store. The reimbursements will be issued for articles returned in perfect condition. If your declaration doesn't comply to our previously indicated conditions, the package will be sent back to you. You should wait around 10 work days for your bank institution to finalize the reimbursement. SHIPPING The delivery time frame is of 2 to 3 work days after the order confirmation. We cannot combine different orders or make any changes to your order once the shipping has been done.